In short
Cancel within 14 days of any payment and we refund it: in full if you haven't generated previews, or in proportion to the previews you haven't used. Failed previews never count. Email support@steefree.shop and we confirm within 2 business days.
0114-day refund window on every payment
If you cancel within 14 days of your first subscription payment, or within 14 days of any renewal payment, you can ask for a refund of that payment:
- No previews generated since that payment: full refund.
- Some previews generated: refund in proportion to the unused part of that month's allowance.
The refund is calculated as: payment × (1 − previews generated in the period ÷ monthly allowance). For example, on Garage ($13.99, 150 previews) with 30 previews generated, the refund is $13.99 × (1 − 30/150) = $11.19.
When a refund is made, the subscription ends immediately and the account moves to the Free plan.
02After 14 days
After the 14-day window, you can still cancel at any time. Your plan stays active until the end of the billing period you have paid for and will not renew. We do not refund the remainder of a period already under way, except where required by law or described in the sections below.
03Failed or faulty previews
Previews that fail to generate or cannot be delivered are never counted against your allowance.
If a delivered preview is faulty, for example it is corrupted or clearly ignores the finish or colour you chose, contact us. Under the Consumer Rights Act 2015 we will first re-run it or restore it to your allowance. If that does not fix the problem, you may be entitled to a price reduction or refund. Because previews are AI illustrations, a preview is not faulty simply because a real film would look slightly different.
04Other situations
- Charged after cancelling because of an error on our side: full refund of that charge.
- Duplicate charges: the duplicate is refunded in full.
- We close your account without fault on your part, or materially reduce what your plan includes: refund of the unused part of the period.
- Free plan: no payment is taken, so there is nothing to refund.
- Preview allowances cannot be exchanged for cash.
05How to request a refund
- Email support@steefree.shop from the address on your account, with the subject "Refund".
- Tell us the date of the payment and, if you like, the reason. You do not have to give a reason within the 14-day window.
- We confirm the amount within 2 business days.
- Approved refunds go back to the original payment method. Banks usually show them within 5 to 10 business days.
You can also use the model cancellation form. If you think a charge is wrong, please contact us first; we can usually sort it out faster than a bank dispute.
06Your statutory rights
This policy adds to, and does not replace, your rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013 or the consumer laws of the country where you live. See the Terms of Service for how the statutory right to cancel applies to digital content.