08Questions
Asked often
Can't find an answer? Email support@steefree.shop or visit Support. We reply within 1 business day.
Using Tintora
01What kind of photo works best?
A clear daylight photo of the whole car from the side or a three-quarter angle. Avoid heavy shadows, strong filters and cropped bumpers. JPG, PNG, WEBP or HEIC up to 15 MB. Photos of the car only work best; please crop out people.
02What does Tintora change, and what does it keep?
Only the painted body panels are recoloured. The model is instructed to keep the shape of the car, wheels, tyres, glass, lights, trim and background as they are. Tintora never adds, removes or changes manufacturer badges or logos, and there is no free-text prompt that could add them.
03How many finishes and colours can I try?
Nine film finishes (gloss, matte, satin, chrome, carbon, colour-shift, metallic, brushed and two-tone) and 25 colours, plus 12 curated presets. Colour-shift and two-tone let you choose a second colour.
Results
01Is the preview exactly what my wrapped car will look like?
No. Previews are AI-generated illustrations to help you choose a direction. Real film colours vary by manufacturer, batch, lighting and installation, and a preview is not a quote. Always look at a physical sample of the film before you order.
02Can you tell me if I need to register a colour change?
We don't give advice on that. Rules about notifying a vehicle authority or insurer after a colour change differ between countries, so please check with your local authority and your insurer.
03How is an AI preview labelled?
Every downloaded file carries a machine-readable label in its metadata (IPTC digital source type: trained algorithmic media) and a small visible 'AI preview' tag. The results page also says clearly that the image was generated by AI.
Privacy & safety
01What happens to my number plate?
Before anything leaves your device, Tintora looks for a number plate and blurs it in your browser. You can move, resize or add blur boxes before you continue. The unblurred photo is never uploaded.
02Do you use my photos to train AI?
No. Uploaded photos and generated previews are never used to train AI models, by us or by our processing partners. Uploaded photos and processing copies are deleted automatically within 72 hours. On paid plans, previews stay in your account history for 30 days unless you delete them sooner; free previews are not kept in a history, so download them before you leave the page.
03Who can use Tintora?
You need to be 18 or older to create an account or subscribe. Only upload photos you took yourself or have permission to use.
Plans & billing
01Do I need a card for the free plan?
No. Free gives you 3 watermarked, low-resolution previews a month without a card. Paid plans remove the watermark and raise the resolution.
02How do I cancel?
Go to Account, then Manage subscription, then Cancel. It takes two clicks, no phone call or email needed. Your plan stays active until the end of the period you have paid for and is not renewed.
03Can I get a refund?
Yes. If you cancel within 14 days of subscribing, or within 14 days of any renewal, we refund that payment in full if you haven't generated any previews in that period, or in proportion to the previews you haven't used if you have. Failed previews never count. See the Refund Policy for details and your statutory rights.
04Do unused previews roll over?
No. Your monthly allowance resets on your billing date. Allowances are usage limits, not credit or money, and cannot be cashed out or transferred.
05Can I use previews commercially?
On Swatch, Garage and Showroom you can use previews commercially, for example to show a client wrap options or illustrate a film you sell, as long as they are presented as AI previews and not as photos of a real finished car. Free previews are for personal use only.